- Invoices for ordered goods are sent electronically to your email upon receipt of your payment to our bank account (in case of cash on delivery it is approximately 14 days)
- You can also download the invoice immediately. Just sign in to your account (the login information was sent to you after the order was completed on your email) and click on your order in the “My Orders” section and then click “Download PDF”
If, within 14 days of taking over the item, you find that the ordered shoe size does not fit you and you need it bigger or smaller, just send us the package and we will send you the right size.
How to proceed?
- Pack the shoes and put the paper on it for a size change and what kind of sneakers you are interested in
- Send the package including complete accessories in the original box to P3 park, Do Čertous 2635, building D1, 19300 Praha
Attention! Shoes must be shipped undamaged (original) in original undamaged packaging. Otherwise, this service can not be used.
- The goods received are placed in the queuing department by the Claims Department and they are gradually processed. There are more customers in front of you
- This exchange is not subject to the statutory time limit but we will try to ship your required goods as soon as possible
If you do not know what size of shoes to choose, it is better to use our size chart (see below). Do not forget to measure your feet. And even if you order shoes that do not fit you, we can exchange them!
|25||15.5 cm||35||22.5 cm|
|26||16 cm||36||23 cm|
|27||16.5 cm||37||23.5 cm|
|28||17 cm||38||24 cm|
|29||17.5 cm||39||24.5 cm|
|30||18 cm||40||25 cm|
|31||18.5 cm||41||25.5 cm|
|32||19 cm||42||26 cm|
|33||19.5 cm||43||26.5 cm|
|34||20 cm||44||27 cm|
- We will deliver your order to you within 2-4 working days from ordering to your address
- Before shipping, you will be contacted by a courier company
- With the courier it is additionally possible to arrange another term and the place of delivery of the goods if the original does not suit you
You can pay by cash (cash on delivery), by credit card or by bank transfer in advance
Please try to solve the problem using our instructions on how to proceed if your sneakers do not work:
LED lights do not work – what am I supposed to do?
Plug the sneakers through the USB cable into the net and charge both sneakers to full capacity (charge time approx. 4 hours). The LED lights are flashing red when charging (if they do not respond to charging, follow the next point). After charging, they will stop blinking.
Check that the battery is connected to the LEDs
During walk or during transfer of the sneakers, the cable between the battery and the LEDs may disconnected. Remove the insert from the shoe to get to the battery. Then disconnect the batteries from the cables and plug them in again. It is possible that only the wrong contact was in the cable connection. If the problem persists, replace the batteries in your sneakers (connect the battery from the left sneaker to the right and vice versa). It is possible that the error will be removed.
Reset your sneakers
Charge the boots to full capacity (charging time approx. 4 hours). Then reset the boots by pressing the button for 30 seconds. If even in this case, after trying out all the previous points, the sneakers still do not work, you may have a defective USB cable.
Check the USB cable
Try connecting the sneakers to the network, for example, with a USB cable from your phone. If the sneakers are charged and then lit, you have a faulty USB cable. Just let us know about this fact on email firstname.lastname@example.org and we will send you a new functional USB cable for free.
Your claim for claim is now in the queue of requests. Once the demands before you are resolved, we will immediately take care of it.
Thank you for your understanding.
- You can find the status of your order in your account in the “My Orders” section. The login information was sent to you after completing your order
- If you have chosen to pay by bank transfer and have already paid, we are now waiting for your payment to be credited to our account and then we will immediately send your order to you
- If you have chosen to make a payment by bank transfer and have not yet paid a payment to our bank account, we have not yet sent your order. Please pay your order so we can ship it